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Customer Service Executive (English / Chinese / Japanese Language)

Job Benefit

  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • To respond and ensure the customer enquiries and requests are addressed in a timely manner
  • To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
  • To handle customer complaints according to the Company procedures and service standard.
  • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
  • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
  • To assist and back up other team members and provide supports and report to Supervisor

Job Requirement

  • College/ Bachelor’s degree.
  • At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...
  • Strong written, verbal skills in English or bilingual English - Chinese  or English - Japanese.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes., Google...
  • Excellent customer service & presentation skills.
  • Willing to work overtime.

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