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Job Benefit

  • Laptop
  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Incentive bonus
  • Training & Development
  • Salary review

Job Description

Job overview:

Collaborate with Sales to build strong partnership with customers, in terms of understanding what customers need, directly with multi  supporting department  to meet customers expectations. 

Key responsibilities:

1. Support Sales in achieving revenue targets

  • Responsible for increasing revenue by achieving sales objectives in existing key accounts.

  • Uncover and assess customer needs and develop and execute Key Sales Objectives.

  • Responsible for securing and maintaining business, continually reviewing customer’s service requirements, and coordinating with the internal team.

  • Collect complete specification requirements from customers (including sales reps) and pass efficiently to manufacturing units /– design and constantly improve forms and electronic communication tools.

  • Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink drawdowns for manufacturing units.

  • Coordinate with purchasing to develop availability of key materials.

2. Handle customer requirement 

  • Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.

  • Investigate and help resolve customer concerns ly.

  • Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.

3. Coordinate with others department

  • Collaborate with Sales, CS, Planning team according to customer expectations

  • Collaborate with Korean/Chinese team for order migration preparation and local support.

  • Work with CS Sups/CSM  to define and lead service improvement projects and execute the improvement plan.

4. Provide excellent service to customer:

  • Responsible for providing excellent service to customers, including regular service review calls to key customers, customer special requirements follow up.

  • Material and FG stock planning coordination for key customers.

  • Standard quotation and discount price set up with GSPD.

Job Requirement


  • Bachelor’s degree preferred.

  • 3 - 5 years marketing or related experience in Sales Admin, Business Development, Marketing or equivalent.

  • Excellent communication and writing skills both in Vietnamese and English.

  • Excellent analytical, research and report writing skills.

  • Marketing Brand/Product Management knowledge.

  • Excellent multi-tasking skills.

  • Creativity skills – including creative and art direction.

  • Strong presentation skills and persuasiveness.

  • Understanding of applicable computer systems, such as Microsoft Office

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